ClearPath Help Center

ClearPath is a civic disposal-guidance tool. You type or photograph an item — a mattress, an old battery, a paint can, a microwave — and we show you the right way to get rid of it for your specific location, with citations from the federal, state, county, and city rules that apply. Every answer includes the source so you can verify it yourself.

ClearPath is not officially endorsed by Hennepin County. It is a civic-tech platform that sources its guidance from Hennepin County’s public rules (hennepincounty.gov), the Minnesota Pollution Control Agency, EPA Universal Waste rules (40 CFR 273), and other authoritative publishers — with citations on every verdict. Treat the citation as the authority; ClearPath is the routing layer that puts it in front of you faster.

Disposal rules are local. A mattress in Minneapolis goes to a different drop-off than a mattress in Eden Prairie. We use your ZIP to find the rules that apply to you — county, city, and any seasonal windows in effect — so the answer isn’t generic. We do not share your ZIP with third parties.

The first-cohort pilot is free for residents. Long-term, ClearPath is sustained by county and municipal partnerships, not resident fees. There are no ads. There is no upsell. If we ever change this, you'll be the first to know — see /changelog.

Tap the This was wrong button on the verdict page. Your feedback lands in an admin queue we review every weekday morning. If the rule needs to change, we update it within 1–2 business days and notify other residents who got the same wrong answer in the last 30 days.

If the answer is safety-relevant (a wrong route on a hazardous item), email support@tann.app directly so we can respond within hours instead of days.

ClearPath matches you with a verified local hauler who serves your ZIP and category. After you submit a pickup request, a hauler claims it (usually within 24–48 hours), schedules with you, and provides proof-of-service photos when the item is collected. You see a guaranteed payout up-front; haulers see the same number from the county rate card.

If no hauler currently serves your ZIP, we'll tell you up-front and put you on a notify-list for when coverage expands. We never let you submit a pickup that has no chance of being claimed.

Two things help most: one item in frame, and good lighting. If the photo includes multiple items or a busy background, our vision model has to guess which one you’re asking about. Try cropping closer or taking a single flat lay. You can always switch to text mode — typing "old microwave" works just as well as scanning it.

No. We never sell resident data. We never share individual verdicts with third parties. The pilot collects aggregate patterns — "10 residents in 55401 asked about latex paint this week" — to improve coverage and to share with the county for planning purposes. That's it.

See /privacy for the full plain-English version.

Yes. Email support@tann.app from the address on your account. We acknowledge within one business day and complete deletion within 30 days. You'll receive confirmation when it's done.

Federal and state rules still apply to you and ClearPath will show them. Local pickup, drop-off recommendations, and county- specific guidance get added when ClearPath onboards your area. Use the Request coverage button on /check — every request helps us prioritize where to expand next.

ClearPath is early. The first cohort of residents (you may be one of them) shape how the product evolves. Your feedback isn't throwaway — it changes the next week's rules and features. Privacy and terms are currently operator-authored and will be lawyer-reviewed before broader public launch.