ClearPath Help Center

ClearPath is a civic disposal-guidance tool. You type or photograph an item (a mattress, an old battery, a paint can, a microwave), and we show you the right way to get rid of it for your specific location, with citations from the federal, state, county, and city rules that apply. Every answer includes the source, so you can verify it yourself.

ClearPath is not officially endorsed by Hennepin County. We are an independent platform that sources our guidance from Hennepin County's public rules (hennepincounty.gov), the Minnesota Pollution Control Agency, the federal EPA, and other official sources — with a citation shown next to every answer. Treat the citation as the authority. ClearPath is the tool that helps you find the right answer faster.

Disposal rules are local. A mattress in Minneapolis goes to a different drop-off than a mattress in Eden Prairie. We use your ZIP to find the rules that apply to you: your county, your city, and any seasonal windows in effect. That way the answer is not generic. We do not share your ZIP with third parties.

ClearPath is always free for residents. The platform is built to be funded by county and city partnerships and, over time, pickup transactions — never by residents. There are no ads. There is no upsell. There is no future "residents will pay" plan. See /changelog.

When correction support is available for your area, the verdict page shows a feedback control — use it, no account needed. Your feedback lands in a review queue read by a real person, and rules that need to change get fixed as fast as our small team can verify them. Where corrections aren't available yet, the page says so honestly.

If the answer is safety-relevant (a wrong route on a hazardous item), email support@tann.app directly and mark it urgent — safety reports go to the front of the queue.

Pickup coordination is available in limited areas during our Public Beta, and it is currently handled directly by the ClearPath team: after you submit a request, a real person coordinates a time with you, and completed pickups are documented with proof-of-service photos. There is no independent hauler marketplace yet — when licensed third-party haulers are onboarded, this page and our Terms will say so first.

If pickup coordination isn't available for your ZIP, we tell you up front rather than taking a request that can't be served.

Two things help most: one item in frame, and good lighting. If the photo includes multiple items or a busy background, our vision model has to guess which one you are asking about. Try cropping closer or taking a single flat lay. You can always switch to text mode. Typing "old microwave" works just as well as scanning it.

No. We never sell resident data. We never share individual verdicts with third parties. ClearPath keeps aggregate patterns ("10 residents in 55401 asked about latex paint this week") to improve coverage and to share with the county for planning — small counts are suppressed so no pattern can describe a handful of households. That is it.

See /privacy for the full plain-English version.

Yes — yourself, immediately. Open Account → Data & privacy to download a copy of your data or permanently delete your account on the spot (already-anonymized aggregate statistics remain in the totals). Prefer email? Write to support@tann.app from the address on your account and we will handle it for you.

ClearPath still answers: federal and state rules apply to you, and every answer says exactly which authority it uses. Local drop-off recommendations and county-specific guidance grow as areas are verified and certified. Use the Request coverage button on /check. Every request helps us prioritize where to expand next.

ClearPath is in Public Beta: the guidance is live and real, and the product is still growing fast. Residents using it now are shaping how it evolves — your feedback is not throwaway, it changes the rules and features that ship next. Each area's certification status is always shown honestly (see Where ClearPath works). Our privacy policy and terms are written in plain language by our team and will be reviewed by lawyers before broader promotion.