Terms of Service

These Terms are an agreement between you ("you") and ClearPath ("we"). By creating an account, asking for disposal guidance, or booking a pickup, you accept them. If you do not accept them, please do not use the service.

ClearPath is a civic disposal-guidance service. We explain how to dispose of items based on the rules your city, county, or state actually publishes, with the source named. Guidance is free, and you never need an account to get the full answer for your area. In some areas we also coordinate pickups when you cannot take something to the curb yourself — see "Pickups" below for how that works today.

ClearPath is not a waste processor or a municipal service, and our guidance is a recommendation based on the rules published by the relevant authority and our reasoning. It is not a regulatory determination. If our guidance and your local ordinance disagree, your ordinance wins. Tell us so we can update the rule.

An account is optional for guidance — anonymous answers are complete. An account adds conveniences like saved preferences, recent activity, and notifications, and is required for transactional features like pickups.

• One account per person. You are responsible for keeping your sign-in details private.
• You must be at least 13 years old to register.
• Give us accurate ZIP and address information. Bad data breaks routing and pickups for you and your neighbors.
• Do not pretend to be someone else. Do not sign up on behalf of a city, county, or company you do not actually represent.

Please do not:

• Submit content you do not have the right to share, such as someone else's photos.
• Try to slip a hazardous item through a non-hazardous pickup path on purpose.
• Use ClearPath to dispose of biomedical, radioactive, or specialty-regulated waste that requires handling outside our rule catalog. Call your local hazardous-waste facility instead.
• Copy our data, scrape our pages, or rebuild our service from those scrapes.
• Abuse the feedback channel through spam, harassment, or pretending to be a hauler.

We can suspend or close accounts that break these rules. We will try to give you notice when we can.

Pickup coordination is available in limited areas and is currently operated directly by the ClearPath team: when you request a pickup, our operator personally coordinates it — proposing a time by a personal note rather than an automated confirmation — or arranges the drop-off. There is no independent hauler marketplace yet; when licensed third-party haulers are onboarded, these Terms will be updated first.

• Cancellation. Free up until your pickup is scheduled. After that, the cancellation rules shown on the pickup detail page apply.
• Proof of service. Completed pickups are documented with at least one proof-of-service photo.
• If something goes wrong. Flag it in the app or email us. A real person reviews every flagged pickup and resolves it, including refunds when warranted. During Public Beta this is a small team's best effort — we do not promise a fixed response window, and we do not guarantee scheduled-pickup windows or maintenance-downtime notice.

Residents use disposal guidance and "was this helpful?" feedback for free — always. When pickup pricing is active for your area, the rate card is shown before you submit, and you are charged when the job is complete. Card details are handled by a secure payment provider. We never see or store your card number.

ClearPath's guidance is built from the ordinances your city or county publishes, the websites of recycling and hazardous-waste facilities they recognize, and AI recognition of the item you ask about. It is accurate to the best of our knowledge, sourced and dated, but it is not a legal determination. You remain responsible for following local law. If you are ever unsure about a hazardous item, call your local hazardous-waste facility before disposing of it.

When you submit text or a photo, AI tools help us recognize the item (for example, telling a lithium battery from an alkaline one). We choose vendors who are contractually prohibited from keeping your submissions or training models on them. The full picture is in our Privacy Policy.

To the maximum extent the law allows, ClearPath is not responsible for indirect, incidental, or consequential damage from your use of the service. Our total liability for any claim is capped at the fees you paid us in the 12 months before the claim, or $100 if you paid nothing.

Nothing here limits liability for gross negligence, intentional misconduct, or anything else that cannot be limited under the law that applies to you.

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law rules. Any dispute that goes to court will be heard in the state or federal courts in Hennepin County, Minnesota.

ClearPath is a public beta operated by a small team. Everything on this page is true today, and a few things are worth saying plainly:

• Disposal guidance is fully live: real published rules, real sources, and a formal certification status shown for every area (see Where ClearPath works).
• Some operational flows — pickups especially — are deliberately manual while we grow (see "Pickups" above).
• Bug reports and "this doesn't look right" notes are read by a real person on our team. Please send things our way — that is the point of a beta.

We will post any change here and update the date. If a change affects pricing, adds new restrictions, or changes how disputes are handled, we will email registered users at least 14 days before it takes effect.

Questions about these terms? support@tann.app. A real human will reply.