Privacy policy

ClearPath is a disposal-guidance and pickup-coordination service for residents, cities, counties, and licensed haulers. We help you figure out the right way to dispose of an item based on your local rules, and we help you arrange pickups when you can't take something to the curb yourself.

We collect only what we need to give you accurate guidance and coordinate pickups.

• Sign-in info — the email and display name you give us when you create an account. Your password is held inside our sign-in system, never as plain text.
• Your area — your 5-digit ZIP code (required), and for any pickup you book, the pickup address. We don't track your phone or browser location — only what you type.
• Items you ask about — the text descriptions and photos you share when asking how to dispose of something. We use them to give you a sourced answer. We don't sell or advertise on them.
• Saved guidance — the verdicts you choose to keep, so you can refer back to them. You can delete any saved entry yourself.
• "Was this helpful?" feedback — when you tell us a verdict worked (or didn't), we keep your response alongside the ZIP and item text. This is what lets the next resident see whether the answer is widely confirmed or contested.
• Standard server logs — basic records of which pages were visited, when, and from what network. Kept for 30 days for security and bug-fixing.

• We don't sell your data — to anyone, ever.
• No advertising trackers, no cookies that follow you to other websites.
• No location tracking from your phone or browser.
• No card numbers stored on our side. If pickup payments are involved, your card details go directly to a secure payment provider — we only see the transaction id.

On the signup page, next to the ZIP field, there's a "Detect my area" button. If you click it, your browser asks a public region-lookup service to guess a ZIP from your network — and that's it.

• Opt-in. Nothing is looked up unless you click. Type your ZIP yourself and no lookup happens.
• ClearPath never sees the result. The lookup goes from your browser straight to the third-party service. Our servers aren't in the path and we don't log it.
• You always confirm. The detected ZIP just pre-fills the field. You still submit the form, and you can edit it before you do.

We share specific pieces of information with a small number of trusted partners — only what each of them needs to do their job.

• AI tools that recognize items — when you ask about an item, the text or photo is sent to an AI service that helps classify it. We choose vendors that contractually cannot keep your submissions or use them to train models.
• Our sign-in system — your email, a scrambled version of your password, and your role assignment live with our identity provider so only you can sign back in.
• Haulers on your pickup — when you book a pickup, the assigned hauler sees the pickup address, your phone (if you provided one), the items, and your preferred time window. Haulers are licensed local operators bound by our Terms.
• Your local government, in aggregate — we may share anonymized counts with the city or county that operates in your area — for example, "47 residents asked about lithium batteries in this ZIP last month." Never your name, your address, or your individual history.

• Account data — until you delete your account.
• Pickup records — 3 years after completion (for tax and audit).
• Saved guidance — until you delete it or your account.
• "Was this helpful?" feedback — 2 years aggregated; personally-identifying context is deleted after 90 days.
• Standard server logs — 30 days.

You can do any of the following at any time by emailing us at hello@tann.ai:

• Ask for a copy of the data we have on you.
• Delete your account and the history attached to it.
• Correct anything that's wrong.
• Tell us to stop processing your data for any non-essential purpose.

California and Minnesota residents have additional rights under their state privacy laws. We honor them for everyone to keep things simple — you don't have to prove where you live.

Your traffic to ClearPath is encrypted on the way in and out. Your password is never stored as you type it — it's protected by one-way scrambling so even our staff can't read it. Production data sits behind audit logs, and only named operators can reach it. Every access is logged.

ClearPath isn't designed for users under 13. We don't knowingly collect data from children. If you believe a minor has signed up, email us and we'll remove the account.

We'll post any change to this page and update the "Last updated" date. If we add a new partner we share data with — or a new category of data we collect — we'll email registered users at least 14 days before that change takes effect.

Questions, data requests, or concerns about your privacy? Email hello@tann.ai. A real human will reply.