Privacy policy

ClearPath is a disposal-guidance and pickup-coordination service for residents, cities, counties, and licensed haulers. We help you figure out the right way to dispose of an item based on your local rules, and we help you arrange pickups when you cannot take something to the curb yourself.

We collect only what we need to give you accurate guidance and coordinate pickups.

• Sign-in info. The email and display name you give us when you create an account. Your password is held inside our sign-in system, never as plain text.
• Your area. Your 5-digit ZIP code (required), and for any pickup you book, the pickup address. We do not track your phone or browser location. We only see what you type.
• Items you ask about. The text descriptions and photos you share when asking how to dispose of something. We use them to give you a sourced answer. We do not sell or advertise on them.
• Saved guidance. The verdicts you choose to keep, so you can refer back to them. You can delete any saved entry yourself.
• "Was this helpful?" feedback. When you tell us a verdict worked (or did not), we keep your response alongside the ZIP and item text. This is what lets the next resident see whether the answer is widely confirmed or contested.
• Standard server logs. Basic records of which pages were visited, when, and from what network. Kept for 30 days for security and bug-fixing.

• We do not sell your data. Not to anyone, ever.
• No advertising trackers. No remarketing cookies, no third-party ad networks.
• No location tracking from your phone or browser.
• No card numbers stored on our side. If pickup payments are involved, your card details go directly to a secure payment provider, and we only see the transaction id.

We use Google Analytics 4 (GA4) to understand which pages residents find useful and which flows people get stuck on. GA4 sets first-party cookies (named _ga and similar) and shares pageview events with Google. We do not link GA4 to Google Ads, and we do not use it for remarketing.

We also use Microsoft Clarity to see how the page actually behaves for residents — heatmaps showing where people click, scroll, and get stuck. Clarity masks all typed content by default (anything you enter in a form field is hidden from us and from Microsoft), and we apply an extra data-clarity-mask tag on any field that could carry personal information. Clarity does not record audio or webcam, and we never share Clarity data with advertisers.

You can opt out three ways:

• Install Google's official Analytics opt-out browser add-on
• Enable "Do Not Track" or "Global Privacy Control" in your browser — we honor both signals
• Block third-party scripts via any privacy browser (Brave, Firefox strict mode, Safari) — this stops both GA4 and Clarity

To show counties where residents need better disposal options, we keep anonymous records of how the service is used — for example, that someone in a ZIP code searched for "paint cans", or that a suggested drop-off location was clicked. These records help answer questions like "which neighborhoods keep asking about electronics?"

• No identity attached. These usage records carry the ZIP code, the item, and the outcome — not your name, email, or network address.
• Small numbers stay private. Before anything appears in a public or county-facing report, we require at least five underlying events. A pattern that could describe a handful of households is shown as "not enough data" instead.
• Our own testing is filtered out. Activity from ClearPath staff accounts is excluded from every statistic, so the numbers counties see reflect real residents only.

On the signup page, next to the ZIP field, there is a "Detect my area" button. If you click it, your browser asks a public region-lookup service to guess a ZIP from your network. That is it.

• Opt-in. Nothing is looked up unless you click. Type your ZIP yourself and no lookup happens.
• ClearPath never sees the result. The lookup goes from your browser straight to the third-party service. Our servers are not in the path, and we do not log it.
• You always confirm. The detected ZIP just pre-fills the field. You still submit the form, and you can edit it before you do.

We share specific pieces of information with a small number of trusted partners. Only what each of them needs to do their job.

• AI tools that recognize items. When you ask about an item, the text or photo is sent to an AI service that helps classify it. We choose vendors that contractually cannot keep your submissions or use them to train models.
• Our sign-in system. Your email, a scrambled version of your password, and your role assignment live with our identity provider so only you can sign back in.
• Haulers on your pickup. When you book a pickup, the assigned hauler sees the pickup address, your phone (if you provided one), the items, and your preferred time window. Haulers are licensed local businesses bound by our Terms.
• Your local government, in aggregate. We may share anonymized counts with the city or county that operates in your area. For example: "47 residents asked about lithium batteries in this ZIP last month." Never your name, your address, or your individual history.

• Account data: until you delete your account.
• Pickup records: 3 years after completion (for tax and audit).
• Saved guidance: until you delete it or your account.
• "Was this helpful?" feedback: 2 years aggregated. Personally-identifying context is deleted after 90 days.
• Standard server logs: 30 days.

You can do any of the following at any time by emailing us at hello@tann.ai:

• Ask for a copy of the data we have on you.
• Delete your account and the history attached to it.
• Correct anything that is wrong.
• Tell us to stop processing your data for any non-essential purpose.

California and Minnesota residents have additional rights under their state privacy laws. We honor them for everyone to keep things simple. You do not have to prove where you live.

Your traffic to ClearPath is encrypted on the way in and out. Your password is never stored as you type it — it is protected by one-way scrambling so even our staff cannot read it. Production data sits behind audit logs, and only a small named group on our team can reach it. Every access is logged.

ClearPath is not designed for users under 13. We do not knowingly collect data from children. If you believe a minor has signed up, email us and we will remove the account.

ClearPath is currently in a small friends-and-family early-access pilot. During this window:

• Our founder, Bismellah, personally handles pickup coordination during this window. If you request a pickup, it is handled directly by our team, not by an outside crew.
• Bug reports and support questions are read directly by our team. Replies to the welcome email or any other ClearPath email reach a single human inbox.
• Aggregated usage data is reviewed by our team to fix bugs and improve the platform. Individual data is not shared outside ClearPath beyond what this policy already describes.

This section will be removed when ClearPath exits the pilot and onboards licensed third-party haulers. Updates will appear here with a new "Last updated" date.

We will post any change to this page and update the "Last updated" date. If we add a new partner we share data with, or a new category of data we collect, we will email registered users at least 14 days before that change takes effect.

Questions, data requests, or concerns about your privacy? Email hello@tann.ai. A real human will reply.